1. Introduction and Company Information
This Privacy Policy ("Policy") describes how Deschamps Consulting, LLC ("Deschamps Consulting," "we," "us," or "our"), a Washington limited liability company with its principal place of business in Kirkland, Washington, collects, uses, shares, and protects personal information obtained from individuals ("you" or "your") who visit our website at https://deschamps.consulting (the "Website") or otherwise interact with our FinOps and platform engineering consulting services.
This Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide to us through our Website or during the course of our business relationship. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws and regulations.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Website or provide us with your personal information.
2. Information We Collect
2.1 Personal Information Collected Directly
We collect personal information that you voluntarily provide to us when you:
- Complete and submit contact forms on our Website
- Register to download documents, white papers, case studies, or other materials
- Sign up for our newsletter or marketing communications
- Request information about our services
- Communicate with us via email, phone, or other methods
The types of personal information we collect may include:
- Full name
- Email address
- Phone number
- Company name and job title
- Any other information you choose to provide in your communications with us
We collect only the personal information necessary to fulfill the purpose for which it was provided and as described in this Privacy Policy.
2.2 Information Collected Automatically
When you visit our Website, certain information may be automatically collected through the use of various technologies, including:
- Device Information: We may collect information about your device, including your IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Information: We may collect information about how you interact with our Website, including pages visited, time spent on pages, links clicked, and actions taken on our Website.
- Location Information: We may collect general location information based on your IP address.
This information is collected using cookies, web beacons, log files, and similar technologies as described in Section 5 of this Policy.
3. How We Use Your Information
We use the information we collect for various business and commercial purposes, including to:
- Provide, operate, maintain, and improve our Website and services
- Process and respond to your inquiries, requests, and communications
- Send you requested information, documents, or materials
- Communicate with you about our services, events, promotions, and other news and information we believe may be of interest to you
- Analyze and understand how users access and use our Website to improve user experience
- Monitor and analyze trends, usage, and activities in connection with our Website and services
- Detect, prevent, and address technical issues, security incidents, and fraudulent or illegal activities
- Comply with legal obligations and enforce our legal rights
- Fulfill any other purpose for which you provided the information
We will not use your personal information for purposes other than those for which it was collected, except as otherwise provided by law or with your consent.
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your personal information with third-party service providers who perform services on our behalf, such as:
- Website hosting and maintenance providers
- Analytics providers (such as Google Analytics)
- Email marketing platforms (such as Mailchimp)
- Customer relationship management systems
- IT and security service providers
These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain the confidentiality and security of your information.
4.2 Business Partners
With your consent, we may share your personal information with our business partners for joint marketing initiatives, referral purposes, or collaborative service offerings. We will obtain your explicit consent before sharing your information for these purposes, and you will have the opportunity to opt out of such sharing.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information when we believe disclosure is necessary to:
- Comply with a legal obligation, judicial proceeding, court order, or legal process
- Protect our rights, property, or safety, or that of our users or others
- Investigate potential violations of our Terms of Service or other agreements
- Detect, prevent, or address fraud, security, or technical issues
- Respond to claims that any content violates the rights of third parties
4.4 Business Transfers
If Deschamps Consulting is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to fulfill the purposes described in this Policy.
Specifically:
- Contact information (name, email, phone number) will be retained for up to 3 years after your last contact or interaction with us
- Analytics data will be retained for up to 2 years
- Server logs and security-related information may be retained for longer periods as required for security purposes and legal compliance
When personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize such information, unless we are legally required to retain it for a longer period.
7. Your Rights and Choices
7.1 Access, Correction, and Deletion Rights
You have certain rights regarding your personal information, including the right to:
- Access: Request information about the personal information we hold about you and how it is used
- Correction: Request that we correct or update any personal information that is inaccurate, incomplete, or outdated
- Deletion: Request that we delete your personal information in certain circumstances, subject to certain exceptions provided by law
- Opt-Out: Opt out of receiving marketing communications from us at any time
7.2 Contact Method for Exercising Rights
To exercise any of these rights, please contact us using the contact information provided in Section 13 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to verify your identity before processing your request, which may require you to provide additional information. In some cases, we may deny your request if we are legally permitted or required to do so.
8. Email Marketing and Communications
8.1 Consent and Opt-In Requirements
We will only send marketing communications to you if you have expressly opted in to receive such communications or if we have a legitimate interest in doing so and you have not opted out. When you provide your contact information through our Website, you may be given the opportunity to opt in to receiving various marketing communications from us.
8.2 Unsubscribe Mechanisms
Every marketing email we send includes clear instructions on how to unsubscribe from our mailing list and a link that allows you to opt out of future marketing communications. If you opt out, we may still send you non-marketing communications, such as those about your account, services you have requested, or our ongoing business relationship.
8.3 CAN-SPAM Compliance
Our email marketing practices comply with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701-7713), which establishes requirements for commercial email messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. In accordance with CAN-SPAM, we:
- Never use false or misleading header information or subject lines
- Identify the message as an advertisement when required
- Include our valid physical postal address
- Monitor third-party marketing services for compliance
- Honor opt-out requests promptly (within 10 business days)
- Allow users to opt out using a clear and conspicuous mechanism
9. Children's Privacy
9.1 COPPA Compliance
Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. We comply with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., which requires parental consent for the collection of personal information from children under 13.
9.2 Parental Consent Requirements
If we learn that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us using the contact information provided in Section 13 of this Policy.
Parents can review, delete, manage, or refuse with whom their child's information is shared by contacting us directly.
10. Data Security Measures
We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of personal information against anticipated threats, unauthorized access, and unlawful processing.
Our security measures include:
- Encryption of sensitive information in transit and at rest
- Secure hosting environments with appropriate access controls
- Regular security assessments and vulnerability testing
- Employee training on data security and privacy practices
- Regular software updates and security patches
- Access controls and authentication mechanisms
- Incident response procedures
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws, including the Washington Data Breach Notification Law, RCW 19.255.010.
11. International Data Transfers
Deschamps Consulting is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Website from outside the United States, please be aware that information collected through the Website may be transferred to, processed, stored, and used in the United States and other jurisdictions.
At this time, we do not specifically target or provide services to individuals outside the United States. However, if in the future we transfer personal information to countries outside the United States, we will ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
12. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by email (if we have your email address) or by posting a notice on our Website at least 30 days prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about our information practices. Your continued use of our Website after any modifications to this Policy will constitute your acknowledgment of the modifications and your consent to the updated Policy.
The date of the last modification is identified at the top of this Policy. If you do not agree with any changes to the Privacy Policy, you should discontinue your use of our Website and services.
13. Contact Information for Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.